We are committed to ensuring that your privacy is protected.
Any personal information you provide to us will be retained in accordance with our policy outlined below for as long as necessary to achieve the purpose we collected it for.
This policy regulates what type of information we collect and how, and how it gets stored, used and disclosed. It also explains your obligation around providing information and your rights in relation to your personal information we hold.
This policy has been established in accordance with relevant legislation.
On this page
- Information collected
- How we collect personal information
- Your obligations
- Use of personal information
- Information disclosure
- Information storage
We collect the following information:
- Your name;
- Your contact details (i.e. email address, residential address, postal address, telephone numbers);
- Your employment status;
- Proof of identity;
- How you use our website and services;
- Information we provide to you.
How we collect personal information
We collect personal information from:
- Your nominated representative;
- Third parties.
Personal information is collected directly from you when you contact us (via phone or email), when you create an online user account, and when you file an official form (i.e. tax return, VAT registration form, etc.). You can request us to update your personal information at any time.
We also collect information from other people and entities such as:
- Your employer;
- Tax representatives;
- Banks/financial institutions;
- Government departments and agencies.
This information helps us verify the accuracy of the information provided and to identify when taxpayers do not comply with their tax liabilities.
Whenever you or third parties provide information, our records will be updated.
You are expected to provide us with true and accurate information to assess your liabilities or entitlements.
You are also required to tell us about any change of circumstances, and to request we correct any errors in your personal information if you notice something is wrong.
Use of personal information
We collect and use your personal information primarily to assess your tax liabilities or entitlements, verify your identity and for tax compliance purposes.
We may also use your personal information to reply to your queries and provide you with information about our services.
We may disclose your personal information to third parties if you have specifically authorised us or if required by law.
We may also disclose information to report misconduct where this is required by law.
Information may be exchanged with other countries and government agencies where there is a legal agreement in place to do so.
When you transmit information to us you do so at your own risk. Once we receive the information, we are required to keep it safe.
We make use of security measures and encryption technologies to protect our systems from data loss and unauthorised access, use, and disclosure of information.
We will keep your personal information and records for as long as is it necessary to achieve the purpose we collected it for, and for the time needed in order to comply with any relevant legislation.
Cookies can be accepted or rejected by modifying your browser’s settings. If your browser is configured to refuse all cookies you might be unable to use this site.
Phishing is an unlawful request to reveal personal or financial information sent generally via email and disguised as it had been sent by a legitimate source.
Please be aware that we will never ask you to update or verify your login credentials, credit card details, or PIN numbers etc. unless you are securely logged in to this site.